File: 0.00.3a/request.php (View as HTML)

  1: <?php 
  2: /* -------------------------------------------------------------
  3: This file is part of FreeDESK
  4: 
  5: FreeDESK is (C) Copyright 2012 David Cutting
  6: 
  7: FreeDESK is free software: you can redistribute it and/or modify
  8: it under the terms of the GNU General Public License as published by
  9: the Free Software Foundation, either version 3 of the License, or
 10: (at your option) any later version.
 11: 
 12: FreeDESK is distributed in the hope that it will be useful,
 13: but WITHOUT ANY WARRANTY; without even the implied warranty of
 14: MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 15: GNU General Public License for more details.
 16: 
 17: You should have received a copy of the GNU General Public License
 18: along with FreeDESK.  If not, see www.gnu.org/licenses
 19: 
 20: For more information see www.purplepixie.org/freedesk/
 21: -------------------------------------------------------------- */
 22: 
 23: /**
 24:  * Request Display
 25: **/
 26: 
 27: 
 28: // Output buffer on and start FreeDESK then discard startup whitespace-spam
 29: ob_start();
 30: include("core/FreeDESK.php");
 31: $DESK = new FreeDESK("./");
 32: $DESK->Start();
 33: ob_end_clean();
 34: 
 35: 
 36: if (!isset($_REQUEST['sid']) || !$DESK->ContextManager->Open(ContextType::User, $_REQUEST['sid']))
 37: {
 38: 	$data=array("title"=>$DESK->Lang->Get("welcome"));
 39: 	$DESK->Skin->IncludeFile("min_header.php",$data);
 40: 
 41: 	echo "\n<noscript>\n";
 42: 	echo "<h1>Sorry you must have Javascript enabled to use FreeDESK analyst portal</h1>\n";
 43: 	echo "</noscript>\n";
 44: 
 45: 	echo "<h3>".$DESK->Lang->Get("login_invalid").":</h3>\n";
 46: 
 47: 	
 48: 	$DESK->Skin->IncludeFile("min_footer.php");
 49: 	exit();
 50: }
 51: 
 52: 
 53: // So we're authenticated let's view the main page
 54: $data=array("title"=>"FreeDESK");
 55: $DESK->Skin->IncludeFile("min_header.php",$data);
 56: 
 57: if (isset($_REQUEST['id']))
 58: {
 59: 	$id=$_REQUEST['id'];
 60: 
 61: 	$request = $DESK->RequestManager->Fetch($id);
 62: 
 63: 	if ($request === false)
 64: 	{
 65: 		echo $DESK->Lang->Get("entity_not_found");
 66: 		$DESK->Skin->IncludeFile("min_footer.php");
 67: 		exit();
 68: 	}
 69: 
 70: 	echo "<div id=\"request_header\">\n";
 71: 	echo "<b>".$DESK->Lang->Get("request")." ".$id.": ";
 72: 
 73: 	$q="SELECT * FROM ".$DESK->Database->Table("customer")." WHERE ".$DESK->Database->Field("customerid")."=".$DESK->Database->Safe($request->Get("customerid"))." LIMIT 0,1";
 74: 	$r=$DESK->Database->Query($q);
 75: 	$cust = $DESK->Database->FetchAssoc($r);
 76: 	$DESK->Database->Free($r);
 77: 
 78: 	echo $cust['firstname']." ".$cust['lastname'];
 79: 
 80: 	echo "</b>\n";
 81: 	echo "</div>";
 82: 
 83: 	$request->LoadUpdates();
 84: 
 85: 	$panes = array(
 86: 		"log" => array( "title" => "Request History" ),
 87: 		"details" => array( "title" => "Details" ),
 88: 		"update" => array( "title" => "Update Request" ) );
 89: 
 90: 	$data = array( "id" => "request", "panes" => $panes );
 91: 	$DESK->Skin->IncludeFile("pane_start.php", $data);
 92: 
 93: 	echo "<div id=\"pane_request_log_content\" class=\"pane_content\">\n";
 94: 
 95: 	$updates = $request->GetUpdates();
 96: 
 97: 	foreach($updates as $update)
 98: 	{
 99: 		echo "<div id=\"update_".$update['updateid']."\" class=\"update\">\n";
100: 		echo "<div id=\"update_header_".$update['updateid']."\" class=\"update_header\">\n";
101: 		echo $update['updatedt']." : ".$update['updateby']."\n";
102: 		echo "</div>\n";
103: 		echo "<div id=\"update_content_".$update['updateid']."\" class=\"update_content\">";
104: 		echo $update['update']."\n\n";
105: 		echo "</div>\n";
106: 		echo "</div>\n";
107: 	}
108: 
109: 	echo "</div>";
110: 
111: 	echo "<div id=\"pane_request_details_content\" class=\"pane_content_hidden\">\n";
112: 
113: 	echo "<table>\n";
114: 
115: 	$statuses = $DESK->RequestManager->StatusList();
116: 	$priorities = $DESK->RequestManager->GetPriorityList();
117: 
118: 	echo "<tr>\n";
119: 	echo "<td>".$DESK->Lang->Get("status").": </td>\n";
120: 	echo "<td>";
121: 	if (isset($statuses[$request->Get("status")]))
122: 		echo $statuses[$request->Get("status")];
123: 	else
124: 		echo $DESK->Lang->Get("unknown");
125: 	echo "</td>\n";
126: 	echo "</tr>\n";
127: 
128: 	echo "<tr>\n";
129: 	echo "<td>".$DESK->Lang->Get("priority").": </td>\n";
130: 	echo "<td>";
131: 	if (isset($priorities[$request->Get("priority")]))
132: 		echo $priorities[$request->Get("priority")]['priorityname'];
133: 	else
134: 		echo $DESK->Lang->Get("unknown");
135: 	echo "</td>\n";
136: 	echo "</tr>\n";
137: 
138: 	echo "</table>\n";
139: 
140: 	echo "</div>";
141: 
142: 	echo "<div id=\"pane_request_update_content\" class=\"pane_content_hidden\">\n";
143: 
144: 	echo "<form id=\"request_update\" onsubmit=\"return false;\">";
145: 
146: 	echo "<table class=\"request_update\">\n";
147: 
148: 	echo "<tr><td colspan=\"2\">\n";
149: 
150: 	echo "<input type=\"hidden\" name=\"mode\" value=\"request_update\">\n";
151: 	echo "<input type=\"hidden\" name=\"requestid\" value=\"".$id."\">\n";
152: 	echo "<textarea rows=\"10\" cols=\"50\" name=\"update\"></textarea>\n";
153: 
154: 	echo "</td></tr>\n";
155: 	echo "<tr><td>";
156: 
157: 	echo $DESK->Lang->Get("assign")." ";
158: 
159: 	echo "</td><td>";
160: 
161: 	echo "<select name=\"assign\">\n";
162: 
163: 	echo "<option value=\" \" selected>".$DESK->Lang->Get("no_change")."</option>\n";
164: 
165: 	$list = $DESK->RequestManager->TeamUserList();
166: 
167: 	foreach($list as $teamid => $team)
168: 	{
169: 		$teamname = $team['name'];
170: 		if ($team['assign'])
171: 			echo "<option value=\"".$teamid."\">".$teamname."</option>\n";
172: 		if (is_array($team['items']))
173: 		{
174: 			foreach($team['items'] as $username => $detail)
175: 			{
176: 				if ($team['team'])
177: 					$tid = $teamid;
178: 				else
179: 					$tid = 0;
180: 				if ($detail['assign'])
181: 					echo "<option value=\"".$tid."/".$username."\">".$teamname." &gt; ".$detail['realname']."</option>\n";
182: 			}
183: 		}
184: 	}
185: 	echo "</select>\n";
186: 
187: 	echo "</td></tr>\n";
188: 
189: 	echo "<tr><td>\n";
190: 
191: 	echo $DESK->Lang->Get("status");
192: 
193: 	echo "</td><td>\n";
194: 
195: 	$statuses = $DESK->RequestManager->StatusList();
196: 
197: 	echo "<select name=\"status\">\n";
198: 	echo "<option value=\" \" selected>".$DESK->Lang->Get("no_change")."</option>\n";
199: 
200: 	foreach($statuses as $code => $desc)
201: 		echo "<option value=\"".$code."\">".$desc."</option>\n";
202: 
203: 	echo "</select>\n";
204: 	echo "</td></tr>\n";
205: 	
206: 	if ($DESK->Email->hasAccounts())
207: 	{
208: 		echo "<tr><td>\n";
209: 		echo $DESK->Lang->Get("email_customer")."\n";
210: 		echo "</td>\n";
211: 		echo "<td><input type=\"checkbox\" name=\"emailflag\" checked=\"1\" /></td>\n";
212: 		echo "</tr>\n";
213: 	}
214: 
215: 	echo "<tr><td>\n";
216: 
217: 	echo "<input type=\"submit\" value=\"".$DESK->Lang->Get("save")."\" onclick=\"DESK.formAPI('request_update',false,true,DESKRequest.emailUpdateCheck);\">";
218: 
219: 	echo "</td><td>\n";
220: 
221: 	echo "<input type=\"submit\" value=\"".$DESK->Lang->Get("save_close")."\" onclick=\"DESK.formAPI('request_update',true,false,DESKRequest.emailUpdateCheck);\">";
222: 
223: 	echo "</td></tr>\n";
224: 
225: 	echo "</table>";
226: 
227: 	echo "</form>\n";
228: 
229: 	echo "</div>";
230: 	
231: 	echo "<script type=\"text/javascript\">\n";
232: 	echo "var currentRequestID = ".$_REQUEST['id'].";\n";
233: 	echo "</script>\n";
234: 
235: 
236: 
237: 	$DESK->Skin->IncludeFile("pane_finish.php");
238: }
239: else // new request
240: {
241: 
242: 	echo "<div id=\"customer_select\" class=\"customer_select\">\n";
243: 
244: 	echo "<form id=\"customersearch\" onsubmit=\"return false;\">\n";
245: 	echo "<table class=\"search\">\n";
246: 
247: 	$table=$DESK->DataDictionary->Tables["customer"];
248: 
249: 	foreach($table->fields as $id => $field)
250: 	{
251: 		if ($field->searchable)
252: 		{
253: 			echo "<tr><td>".$field->name."</td>\n";
254: 			$val="";
255: 			if (isset($_REQUEST[$field->field]))
256: 			{
257: 				$val=$_REQUEST[$field->field];
258: 				$searchnow=true;
259: 			}
260: 			echo "<td><input type=\"text\" name=\"".$field->field."\" value=\"".$val."\" /></td></tr>\n";
261: 		}
262: 	}
263: 	echo "<tr><td> </td>\n";
264: 	echo "<td><input type=\"submit\" value=\"".$DESK->Lang->Get("search")."\" onclick=\"DESKRequest.searchCustomer();\" /></td>\n";
265: 	echo "</tr>";
266: 	echo "</table>\n";
267: 	echo "</form>\n";
268: 
269: 
270: 	echo "</div>";
271: 	echo "<div id=\"customer_details\" class=\"customer_details\">\n";
272: 	echo "<br /><b>".$DESK->Lang->Get("customer")." : </b><span id=\"customer_id\"></span> \n";
273: 	echo "<a href=\"#\" onclick=\"DESKRequest.searchCustomerAgain();\">Change</a>";
274: 	echo "</div>";
275: 
276: 	echo "<hr class=\"request\" />\n";
277: 
278: 	echo "<form id=\"request_create\" onsubmit=\"return false;\">";
279: 
280: 	echo "<table class=\"request_update\">\n";
281: 
282: 	echo "<tr><td colspan=\"2\">\n";
283: 
284: 	echo "<textarea rows=\"10\" cols=\"50\" name=\"update\"></textarea>\n";
285: 
286: 	echo "</td></tr>\n";
287: 	echo "<tr><td>";
288: 
289: 	echo $DESK->Lang->Get("assign")." ";
290: 
291: 	echo "</td><td>";
292: 
293: 	echo "<select name=\"assign\">\n";
294: 
295: 	$list = $DESK->RequestManager->TeamUserList();
296: 
297: 	foreach($list as $teamid => $team)
298: 	{
299: 		$teamname = $team['name'];
300: 		if ($team['assign'])
301: 			echo "<option value=\"".$teamid."\">".$teamname."</option>\n";
302: 		if (is_array($team['items']))
303: 		{
304: 			foreach($team['items'] as $username => $detail)
305: 			{
306: 				if ($team['team'])
307: 					$tid = $teamid;
308: 				else
309: 					$tid = 0;
310: 				if ($detail['assign'])
311: 					echo "<option value=\"".$tid."/".$username."\">".$teamname." &gt; ".$detail['realname']."</option>\n";
312: 			}
313: 		}
314: 	}
315: 	echo "</select>\n";
316: 
317: 	echo "</td></tr>\n";
318: 
319: 	echo "<tr><td>\n";
320: 
321: 	echo $DESK->Lang->Get("status");
322: 
323: 	echo "</td><td>\n";
324: 
325: 	$statuses = $DESK->RequestManager->StatusList();
326: 
327: 	echo "<select name=\"status\">\n";
328: 
329: 	foreach($statuses as $code => $desc)
330: 		echo "<option value=\"".$code."\">".$desc."</option>\n";
331: 
332: 	echo "</select>\n";
333: 
334: 	echo "</td></tr>\n";
335: 
336: 	echo "<tr><td>\n";
337: 
338: 	echo $DESK->Lang->Get("priority");
339: 
340: 	echo "</td><td>";
341: 
342: 	$priorities = $DESK->RequestManager->GetPriorityList();
343: 
344: 	echo "<select name=\"priority\">\n";
345: 
346: 	foreach($priorities as $code => $priority)
347: 		echo "<option value=\"".$code."\">".$priority['priorityname']."</option>\n";
348: 
349: 	echo "</td></tr>\n";
350: 	
351: 	if ($DESK->Email->hasAccounts())
352: 	{
353: 		echo "<tr><td>\n";
354: 		echo $DESK->Lang->Get("email_customer")."\n";
355: 		echo "</td>\n";
356: 		echo "<td><input type=\"checkbox\" name=\"emailflag\" checked=\"1\" /></td>\n";
357: 		echo "</tr>\n";
358: 	}
359: 
360: 	echo "<tr><td>\n";
361: 
362: 	echo "<input type=\"submit\" value=\"".$DESK->Lang->Get("save")."\" onclick=\"DESKRequest.Create();\" />";
363: 
364: 	echo "</td><td>\n";
365: 
366: 	echo "<input type=\"submit\" value=\"".$DESK->Lang->Get("save_close")."\" onclick=\"DESKRequest.Create(true);\" />";
367: 
368: 	echo "</td></tr>\n";
369: 
370: 	echo "</table>";
371: 
372: 	echo "</form>";
373: 
374: }
375: 
376: 
377: 
378: $DESK->Skin->IncludeFile("min_footer.php");
379: 
380: 
381: ?>
382: